Shipping
- LUTO Store offers nationwide delivery in South Africa.
- Please note all orders from South Africa will include a standard delivery fee of R130.00
- A tracking number for each order will be provided via email upon shipment.
- We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage, we will issue a full refund and make arrangements with the customer.
- Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
- Shipments go out Monday through Friday, not including public holidays.
- Orders with incorrect billing information, or requiring additional verification, will be delayed.
- Additional fees may apply for shoes with special or oversized packaging.
- In the case of returned deliveries, the customer is responsible for any and all additional delivery fees incurred.
- All orders are delivered with relevant labels and brand tags.
- All shipments will only commence after full payment has reflected in the LUTO Store account.
FAQ'S
HOW LONG WILL IT TAKE TO GET MY ORDER?
For delivery within South Africa, you can expect your order within 3 to 7 business days.
For delivery outside of South Africa (international orders), you can expect your order within 5 to 30 business days.
HOW DO I TRACK MY ORDER?
You will be emailed every step of the way, with shipping and tracking updates along the way.
You can also track your order by typing your order number, starting with LUT#####.
I NEED ASSISTANCE WITH MY ORDER/ HOW DO I CONTACT LUTO STORE?
Our help desk working hours are as follows:
- Monday to Friday, 08h00 – 16h00
- Closed on weekends and public holidays
Please quote order number and contact details in all enquiries.
You can email us at info@lutostore.co.za and we will respond to you within 24 hours.
HOW DO I KNOW MY LUTO STORE PURCHASE IS LEGITIMATE
Make sure that you purchase your GALXBOY products via one of the channels below:
Online –www.lutostore.co.za
Always check the exact spelling of the URL.
It is important that the spelling of the URL mentioned above is correct. It is best to bookmark the URL or add to favourites so that you do not misspell the URL when shopping for LUTO STORE items.
Once you have checked out, you will receive an order confirmation email with an order number beginning with LUT##.
CAN I PICK UP MY ORDER?
No, we currently do not offer pick ups yet.
HOW DO I PAY FOR MY ORDER?
We offer the following payment methods:
CARD
- Visa
- Mastercard
- American Express
BUY NOW, PAY LATER
- PayJustNow
- PayFlex
- Happy Pay
INSTANT EFT
- Paystack
- Ozow
QR CODE, SCAN TO PAY
- Scan to Pay
- SnapScan
DIGITAL/MOBILE WALLETS:
- Apple Pay
HOW DO I KNOW MY PAYMENT IS SECURE?
We only use trusted payment gateways that offer optimal consumer protection via data encryption, protecting your card and personal details, as well as 3D secure where applicable.
THE ITEM I WANT IS OUT OF STOCK. WHAT NOW?
Go to www.lutostore.co.za, click on the item you’re looking for, look out for a “notify me when available” pop up on the right hand side of the screen.
You can also follow our social media pages for updates on new drops.
ORDERS
Can I return my GXB purchase online OR in-store?
The option is yours!
You can return your online order by requesting an online return for a fee.
How long do I have to return my LUTO purchase?
For a refund, you have 14 days to return your online order.
For an exchange, you have 30 days to return your online order.
Where can I return my GXB purchase?
You can return your online order by requesting a returns form from our team.
Email: info@lutostore.co.za
What do I need to do a return?
Be sure to take along or send us a digital or physical copy of your order confirmation along with the item/s you want to exchange in their original packaging.
Can I return my order for a refund?
You can return your online order or in-store purchase within 14 days from the date of purchase for a refund.
A refund will only be processed if the item is in its original condition and meets the below requirements:
- Unworn
- Undamaged
- Unwashed
- Returned in original packaging
- Purchased online at www.lutostore.co.za
Please allow 5 to 12 business days for a refund to reflect in your account.
Can I exchange my order?
Yes, you can exchange your online order purchase within 30 days from date of purchase.
An exchange will be granted only if the item is in its original condition and meets the below requirements:
- Unworn
- Undamaged
- Unwashed
- Returned in original packaging
- Purchased online at www.lutostore.co.za
You can exchange your GXB items that you purchased online at www.lutostore.co.zaor in-store.
How long does an online return take?
For a refund, you have 14 days from the date of purchase to return an online order.
For an exchange, you have 30 days from the date of purchase to return an online order.
For an online refund request, please allow 3 to 7 business days for collection and delivery to us. Thereafter, please allow 5 to 12 business days for a refund to reflect in your account.
For an online exchange, please allow 3 to 7 business days for collection and delivery to LUTO STORE Thereafter, it will take an additional 3 to 7 business days to receive your exchange item.
Do I have to pay to return my online order?
The cost for an online exchange is R260, anywhere in South Africa. This fee covers the collection from the delivery point and transfer to our warehouse as well as the delivery of the new exchange item to your door.
The cost for an refund is R130, anywhere in South Africa. This fee covers the collection from the delivery point and transfer to our warehouse. The collection fee of R130 will be deducted from the refund total, therefore there is no additional payment necessary from the customer's side.
How do I get in touch?
Please quote order number and contact details in all enquiries.
You can email us at info@lutostore.co.za and we will respond to you within 1 to 2 business days.
You can also call us on the below numbers: xxxxx